HElP CENTER

1. What do you sell?

We offer sofa furniture suitable for everyday home use. Detailed information—including dimensions, materials, colors, and product specifications—is provided on each product page so you can review the details before placing an order.

2. Is the product price a one-time payment?

Yes. Products on this site are sold via one-time purchase; the price displayed is the total cost for the order, and the purchase does not involve subscriptions or automatic renewals.

3. Where do you ship to?

We currently offer shipping only within the United States. Specific delivery areas and associated costs are determined based on the information displayed at checkout.

4. How soon will my order ship?

Once the order is confirmed, we will arrange shipment according to our standard processing procedures. Specific processing times are indicated on the product page and in the order confirmation details.

5. What shipping methods do you use?

We select the appropriate shipping carrier based on the delivery location, product dimensions, and logistical arrangements. Once the order has shipped, we will promptly provide tracking information if available.

6. Can I change my shipping address?

If your order has not yet entered the shipping process, please contact us as soon as possible to request a change. Address changes may be restricted once the order is in transit.

7. What happens if there is a shipping delay?

If a delay occurs, we will assist in checking the status based on real-time logistics information. Shipping times may be affected by weather, carrier schedules, holidays, or other uncontrollable factors.

8. What should I do if I find an issue after receiving the product?

Please inspect the product promptly upon receipt. If you discover any obvious defects or discrepancies with your order details, please contact us using the contact information listed on the website. Kindly provide your order details and relevant photos so we can assist you further.

9. Can I cancel my order?

Order cancellations are subject to the current processing status of the order and the website’s refund policy. We recommend contacting us as soon as possible after placing your order to submit a cancellation request.

10. Can I return the product or get a refund?

Returns and refunds are handled in accordance with the refund policy published on this website. Orders that meet the relevant criteria may be processed according to the applicable procedures, without affecting the statutory rights of consumers.

11. How can I contact customer service?

You can contact us via the email address or contact form provided on the website. When submitting an inquiry, please include your order number and details regarding the issue to help us process your request more efficiently.

12. Is the product information on the website accurate?

We strive to ensure the accuracy of product names, dimensions, materials, images, and other details. In the event of reasonable variations between batches or the actual product, the information on the product page and the order confirmation shall prevail.

13. Where can I check my order status?

Information regarding order confirmation and shipment will be provided in accordance with the standard order processing workflow. If you wish to check the status of your order, please contact us using the contact information listed on the website.