REFUND POLICY

1. Return Period

We accept return requests for eligible items. Please contact us to submit a request within 30 days of receiving your order.

2. Return Conditions

Items must be in good condition and, whenever possible, include the original packaging, accessories, and relevant order documentation. Items must not show additional damage caused by customer use, modification, or improper storage.

Returns in certain special circumstances may require individual review based on the specific details of the order.

3. Return Requests

To request a return, please contact us via the methods listed on our website and provide the following information:

Order number;
Purchaser’s name and contact details;
Reason for return;
Photos showing the condition of the item and packaging (if applicable).

Once we confirm your return request, we will provide instructions for the return process.

4. Return Address

After your return eligibility is confirmed, please ship the item(s) to the following address:

Return Address:
8696 HUNTINGDON RIDGE LN

Shipping items back without prior confirmation may result in processing delays; therefore, we recommend contacting us before shipping.

5. Return Shipping

Unless the return is due to quality issues, damage during transit, or a significant discrepancy between the received item and the order, return shipping arrangements and associated costs will be determined based on the specific order details.

If an item is visibly damaged during transit, please contact us immediately and provide photos of the item, the outer packaging, and the order information for verification.

6. Refund Processing

We will process refunds based on the situation after the returned item is received and inspected.

For eligible orders, refunds are typically processed within 5–10 business days of approval. The actual time it takes for funds to appear in your account may vary depending on the payment provider and bank processing times.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible before the order enters the shipping process. If the order has already been shipped or has entered the processing stage, the cancellation request may need to be handled through the return process.

8. Product Issues

Please contact us promptly if the items you receive are visibly damaged, missing accessories, or do not match your order details. We will provide a reasonable resolution based on the specific circumstances, such as a replacement, refund, or other appropriate arrangement.

9. Statutory Rights

This policy does not limit any rights granted to consumers under applicable U.S. law that cannot be excluded or restricted.

10. Contact Us

If you have any questions regarding returns, refunds, or order cancellations, please contact us using the contact information provided on the website. We will process your request promptly based on the details of your order.