SHIPPING TERMS

1. Delivery Coverage

We currently offer delivery services only within the United States. Delivery addresses must be located within our serviceable areas in the U.S.

2. Order Processing Time

Once payment is confirmed, it typically takes 1–3 business days to process the order and prepare it for shipment. Weekends and U.S. federal holidays are generally not included in the processing time.

3. Shipping Time

Once the order has shipped, the estimated transit time is typically 5–7 business days. Actual delivery times may vary based on the destination, carrier schedules, weather conditions, holidays, and other logistical factors.

Consequently, the total time from order confirmation to delivery is estimated to be approximately 6–13 business days.

4. Delivery Partners

Depending on the delivery address, product dimensions, and specific shipping arrangements, we may use UPS, FedEx, USPS, or other suitable U.S. domestic carriers to complete the delivery.

The specific carrier used may vary depending on the order details.

5. Shipment Tracking

Once the order has shipped, if the carrier provides tracking services, we will send the tracking information via your order details or the contact information you provided. You can use the tracking number to check the shipment status.

6. Delivery Address

Please verify that your name, street address, city, state, and zip code are accurate before submitting your order.

If the order has not yet shipped, you may contact us as soon as possible to request an address change. Once the order is in transit, address modifications may be restricted by the carrier’s procedures.

7. Shipping Delays

Estimated shipping times are for reference only. Adverse weather, holidays, high shipping volumes, road conditions, or other circumstances beyond standard delivery operations may result in extended shipping times.

If your order experiences a significant delay, please contact us, and we will assist in checking the status based on the logistics information.

8. Delivery Issues

Upon receipt, please promptly inspect the outer packaging and the condition of the items. If you discover obvious shipping damage, missing items, or discrepancies between the order and the items received, please contact us as soon as possible. Please provide your order details and relevant photos so that we can verify and resolve the issue.

9. Delivery Failure

If delivery cannot be completed due to an incomplete or incorrect address, refusal of delivery, or other delivery-related issues, we will contact you based on the actual logistics status and handle the matter in accordance with applicable order and refund policies.

10. Contact Us

If you have any questions regarding shipping, shipment tracking, or order delivery, please contact us using the contact details provided on the website.